Customs & Immigration
Cancun Inmigration
When you reach the arriving terminal after landing in Cancun you will be guided to the immigration hall where you will form a line and wait for your turn with a Mexican Immigration officer.

(Please check if your country REQUIRES a VISA to enter Mexico, (
If your country applies, please fill the (

The officer will require your passport, entry visa, and tourist card which will be provided to you when boarding the plane. The immigration officer may ask you a few questions as for example the purpose of your trip?, how long you will be staying? or if this is your first time in Mexico?.

Please keep in mind the "tourist card" is a form provided by the airline when you check in at the counter or when boarding the plane. This is an individual card therefore each member of your party must have one with his/her individual information.

After the immigration officer has stamped this card you MUST keep it in a safe place and DO NOT lose it. This document will be REQUIRED when you depart Mexico. Although very rare, you might be held in Mexico if you lose your tourist card. We highly recommend leaving these documents in safe place, at the hotel.

The following countries DO NOT need a visa to enter Mexico:

The following countries DO NOT need a visa to enter Mexico: Andorra, Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Chile, Costa Rica, the Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Island, Israel, Italy, Japan, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, San Marino, Singapore, Slovenia, Spain, South Korea, Sweden, Switzerland, United States of America, Uruguay or Venezuela. You will however be required to present a valid passport and fill out an immigration form for tourists and business trips, which can be obtained in travel agencies, airlines or upon arrival in Mexico. Citizens of any other country should visit a Mexican consulate abroad to ask about the requirements and to take the necessary steps to obtain a visa. The requirements differ from country to country.
Cancun Customs
During the inbound flight, you will receive and need to fill out a customs form (Hacienda). After passing through immigration, you collect your bags and proceed to the exit. You will hand the form to the customs agent and press the button on what looks like a traffic light. A green light means "go" and red means "inspection" in which case, officials perform a quick inspection.

As a rule of thumb you are allowed to bring into Mexico whatever you need for the time period you will be staying in Mexico. You are not allowed to bring food, fruits and/or products that are not "company" packed and sealed. And if you are bringing food or products they are allowed only if you need them because of a special diet or for medical reasons.

The same rule applies to medicine. You are allowed to bring enough medicine for the time period you will be in Mexico. If you are bringing an unusual quantity of medicine please bring a doctor's prescription just in case you need to prove the medicine is for your own consumption.
About Cancun, Mexico
With 14 miles of magnificent white sand beaches and turquoise blue waters from the Caribbean Sea, Cancun is the ultimate vacation destination. With an array of world-class luxury hotels along its coast, it is no surprise Cancun welcomes an average of 10 Million tourists every year. This vibrant city, located in the Quintana Roo region of Mexico, offers endless possibilities of adventure - from daring water sports to an exuberant nightlife scene, and everything in between.
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